FAQ
Q1: How can I track my order?
A: After your order is shipped, we will send a tracking number and tracking link to your registered email. You can enter the tracking number on our website or the official carrier website to check your real-time delivery status.
Q2: What should I do if I receive defective or wrong items?
A: If you receive damaged, defective or incorrect products, please take photos or videos as proof and contact our customer service within 48 hours after delivery. We will provide free return, exchange or full refund service for you.
Q3: Can I modify my order or shipping address after payment?
A: You can modify your order information and shipping address for free before the order is processed. Once the order enters the shipping process, no modification is supported. Please confirm your information carefully before payment.
Q4: Is the clothing size consistent with the size chart?
A: All our products are strictly produced according to the official size chart. We recommend you check the detailed size data on the product page before purchasing, instead of judging by usual size habits, to avoid size mismatch.
Q5: How long can I get my refund?
A: We will process the refund within 3–5 working days after receiving and inspecting your returned items. The specific arrival time depends on your payment platform and bank processing speed.